StolenAttic Returns policy
We offer our customers a comprehensive returns policy which is set in accordance with the current UK legislation and distance selling regulations.
You have the right to cancel your order up to 14 days after the contract being created, where your item has already been dispatched please follow the returns procedure.
To return your item to us for any reason then please contact us at the earliest possible opportunity but within:
14 days to advise of your wish to return from date of delivery
30 days to return the item to us in the original condition from date of delivery.
Items must be returned in the original condition they were sent in and where possible using the original packaging.
Buyers are responsible for the return postage costs and any subsequent expenses incurred for returning the item, including but not limited to customs charges and taxes, shipping costs and additional packaging.
Please ensure when returning an item that a tracked and insured service is used, we will not be liable for any damage caused to the item when being returned or for lost packages.
For items returning from outside the UK please be ensure the package is clearly marked as a UK return, failure to do so may result in customs fees being incorrectly charged, in the event that customs fees are charged we will deduct these from your refund amount and will not be held liable for any additional fees incurred as a result of omitting this information.
There must not be any changes or alterations made to any product to be returned, you must pay particular attention to this when considering the resizing of jewellery items, we are unable to accept returns on items that have been modified or resized.
There are no product warranties or guarantees provided on items of an antique or vintage nature and unless explicitly stated in the listing information your item will be a previously used item, which may exhibit wear, tear or damages.
We endeavour to provide the best description of any defects as possible and where applicable photographs of any defects.
If there are any problems outside of the normal returns procedure please contact us.
Lost, damaged or delayed packages are handled in a different way to returns, please contact us if you have a problem with your order.
Your legal and statutory rights are unaffected by this notice and you are entitled to obtain free independent legal advice, your local citizens advice bureau will be able to provide you with information pertaining to your consumer rights.